New Zealand domestic check-in

When to check in

Online check-in opens 24 hours prior to any NZ domestic flight. You can check-in via your Air New Zealand mobile app, or by clicking on the link in your Air New Zealand online check-in email.   

The very latest you'll need to complete your check in is 30 minutes before departure. This includes dropping your bags off if you have them, so be sure to give yourself plenty of time. For some flights, and in some scenarios such as connecting to an international flight, or children travelling alone, the check in time is 60 minutes before your flight departs, so please refer to the Air NZ app, check-in email, or e-ticket for your particular flight. 

How to check in

You can either check in online or via the Air NZ mobile app to attain an electronic boarding pass on your mobile device, to scan at the boarding gate or lounge entry scanners. Electronic boarding passes are accepted at all New Zealand domestic ports.

Alternatively, you can attain a printed boarding pass at our airport kiosks or counters to scan at the gate as you board, or upon entry to our lounge.

Important changes for check-in and domestic departures

The below are no longer accepted at the domestic boarding gate and/or lounge entry scanners when travelling on domestic flights:

  • Barcodes on printed e-ticket receipts
  • E-pass tags

Instead, try using the Air NZ mobile app for the most convenient way to check-in and board your flight.

If you are using your electronic boarding pass on the Air NZ mobile app to board, you will no longer need to receive a paper docket from the domestic gate scanner and can simply show your electronic boarding pass to Cabin Crew upon entering the aircraft.


If you don't have bags to check in, you can go straight to the gate after completing check-in via the Air NZ mobile app. You'll no longer receive a paper docket when you scan your mobile boarding pass.

If you are checking in a bag (or you need to print a boarding pass to scan at the gate), you can use our self-service kiosks. The kiosk will print your boarding passes and bag tags. At airports that don't have self-service kiosks, please use counter check-in.

What form of identification should I carry?

At check-in or when boarding, you may be asked to provide suitable ID. You can use a driver licence, passport, Airpoints or Koru card, credit card, birth certificate or NZ Community Services card.

Looking for international check-in?

Why do I have to show identification at check-in for domestic flights?

Most airlines worldwide using the e-ticket (ticketless) travel system require a form of identification to be presented when customers check-in. This is to ensure that the customer named in the booking is the same person who boards the aircraft.

Air New Zealand Queenstown downtown check-in

Baggage and boarding pass sorted.

Every day in Queenstown is magic. Now we've found a way to make the most of even your last day - with a downtown check-in service.

The time between checking out of your hotel and checking in at the airport can be a chore. You want to make the most of your last hours in Queenstown. Instead, you're weighed down by your bags (and skis and bikes and buggies).

Now we're trying something new. When you check out of your hotel, head to our new Earl Street site. You can check in to your flight, and drop off your bags. We'll secure them as if they were at the airport already and then transport them to the airport into our baggage system. Meanwhile, you can head off and make the most of your last day in Queenstown.

You can drop off all your check-in items: bags, sports gear, strollers and even wheelchairs. If you'll need those items on your last day, you can check them in later at the airport.

When it's time to leave, you can go straight to your boarding gate.

Air New Zealand downtown check-in service details - please see map below:

  • 5 Earl Street, opposite the Novotel
  • Open from Wednesday 20 November to Thursday 20 February 2020
  • Open 8am to 2pm, seven days a week
  • Cost: Free (until 8 December) $15 per booking from 9 December

If your flight leaves within 90 minutes for domestic flights or 120 minutes for international flights, please go to the airport. We won’t be able to check you in at the site.